REGISTER AS STUDENT

NEW HIGH EDUCATION

SCHOOL AND PLATFORM POLICIES

Effective Date: 15th May 2026
Organisation: New High Education
Platform: newhigheducation.app (NHE Tutor App)
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana

1. Student Admission and Registration Policy

Purpose

This policy explains how students are registered, verified, and admitted to use the NHE Tutor App and related learning services.

Policy Statement

New High Education is committed to providing fair, safe, and organised access to its learning platform. All students must be properly registered and approved before accessing restricted learning features.

Registration Requirements

Students may be required to provide:

  • Full name

  • Email address

  • Ghana mobile number

  • Date of birth, where required

  • School level or class

  • Parent or guardian details, where applicable

  • Any other information needed for account verification

Student ID

After successful verification and approval, New High Education may issue a unique student ID in the format:

NHEXXXXX

This ID must be used for login, student identification, support requests, and account verification.

Approval

Student accounts may be approved manually by an authorised administrator. New High Education reserves the right to reject, suspend, or delay approval where information is incomplete, false, unverifiable, or suspicious.

Student Responsibility

Students must provide accurate information and must not register using another person’s details.

2. Parent and Guardian Registration Policy

Purpose

This policy explains how parents and guardians may register and connect with student accounts.

Policy Statement

New High Education recognises the important role of parents and guardians in supporting student learning. Parent or guardian accounts are provided to help monitor, support, and manage a student’s access where appropriate.

Parent ID

Approved parents or guardians may be issued a unique parent ID in the format:

NHEPXXXX

Parent Access

Parents may be allowed to:

  • View linked student account details

  • Receive learning updates

  • Communicate with New High Education

  • Request support

  • Help manage student account concerns

  • Make enquiries about student access or progress

Verification

New High Education may request verification before linking a parent or guardian to a student account. This is to protect students and prevent unauthorised access.

Limitations

Parents do not automatically receive access to all student AI tutor interactions unless New High Education enables it and it is lawful, appropriate, and in the student's best interest.

 

3. Anti-Bullying and Respectful Communication Policy

Purpose

This policy helps create a safe, respectful, and supportive online learning environment.

Policy Statement

New High Education does not tolerate bullying, harassment, intimidation, discrimination, or abusive communication.

Bullying May Include

  • Insults or name-calling

  • Threats

  • Repeated teasing or humiliation

  • Spreading false information

  • Cyberbullying

  • Excluding or targeting others unfairly

  • Sharing embarrassing or private information

  • Abusive messages or comments

User Responsibilities

All users must communicate politely and respectfully. Disagreements must be handled calmly and without personal attacks.

Action Against Bullying

New High Education may:

  • Remove harmful content

  • Warn the user

  • Restrict communication features

  • Suspend or terminate accounts

  • Notify parents, guardians, schools, or authorities where necessary

4. Teacher and Staff Code of Conduct Policy

Purpose

This policy sets out the professional behaviour expected from teachers, admins, and any staff supporting the NHE Tutor App.

Policy Statement

Teachers, admins, and staff must act professionally, fairly, respectfully, and in the best interest of students.

Expected Conduct

Teachers and staff must:

  • Treat students with dignity and respect

  • Provide educational support professionally

  • Protect student information

  • Avoid favouritism, discrimination, or abuse of authority

  • Communicate through approved channels

  • Report safeguarding concerns

  • Follow New High Education’s policies and procedures

  • Use platform access only for authorised duties

Prohibited Conduct

Teachers and staff must not:

  • Share student data without permission

  • Contact students for inappropriate personal reasons

  • Use abusive, sexual, threatening, or humiliating language

  • Request gifts, money, or favours from students or parents

  • Misuse admin privileges

  • Alter records dishonestly

  • Ignore safeguarding concerns

  • Use the platform for personal, political, religious, or commercial promotion without permission

Disciplinary Action

Breaches may lead to access removal, internal disciplinary action, termination of role, or referral to relevant authorities.

5. Attendance and Learning Participation Policy

Purpose

This policy encourages regular student engagement with the NHE Tutor App.

Policy Statement

Students are encouraged to use the platform consistently and responsibly to improve learning outcomes.

Learning Participation May Include

  • Logging in regularly

  • Asking subject-related questions

  • Reviewing AI tutor explanations

  • Completing assigned learning tasks

  • Participating in approved teacher-led activities

  • Following recommended study guidance

Non-Participation

Where a student does not use the platform for a long period, New High Education may send reminders, notify the parent or guardian, or review account status.

No Guarantee of Academic Performance

New High Education provides learning support but does not guarantee examination results, grades, or academic performance. Student success depends on effort, school instruction, revision, discipline, and other factors.

6. Assessment and Academic Integrity Policy

Purpose

This policy promotes honesty in learning, assignments, tests, and examinations.

Policy Statement

Students must use the NHE Tutor App to improve understanding, not to cheat or misrepresent work.

Academic Integrity Means

Students must:

  • Submit their own work

  • Use AI explanations as learning support

  • Avoid copying answers without understanding

  • Follow school and examination rules

  • Be honest about sources of help

Academic Misconduct Includes

  • Using AI to complete assignments dishonestly

  • Submitting AI-generated work as fully personal work where this is not allowed

  • Sharing answers during tests

  • Using the platform to bypass school rules

  • Pretending to understand work that was copied directly

New High Education’s Role

New High Education may provide guidance to students on responsible AI use. Where serious misuse occurs, the platform may restrict access or notify relevant parents, guardians, teachers, or administrators.

7. Data Protection and Confidentiality Policy

Purpose

This policy explains how New High Education protects user data.

Policy Statement

New High Education will handle personal data responsibly and in accordance with Ghana’s Data Protection Act, 2012 (Act 843). Ghana’s Data Protection Act covers personal data and includes provisions relating to the educational records of pupils. (nita.gov.gh)

Confidential Information May Include

  • Student records

  • Parent information

  • Teacher and admin records

  • Login details

  • AI tutor questions

  • Learning history

  • Payment or subscription records

  • Internal reports

  • Support messages

Responsibilities

Teachers, admins, and staff must:

  • Keep user information confidential

  • Access only data needed for their role

  • Not download, copy, share, or expose data without authorisation

  • Report data breaches or suspicious access immediately

  • Use secure devices and passwords

Data Breach Response

Where New High Education becomes aware of a data breach, it will take reasonable steps to investigate, reduce harm, secure affected systems, and notify relevant persons or authorities where required.

8. Account Security Policy

Purpose

This policy protects user accounts from unauthorised access.

Policy Statement

Every user is responsible for keeping their account secure.

User Responsibilities

Users must:

  • Keep login details private

  • Use strong passwords

  • Avoid sharing accounts

  • Log out on shared devices

  • Report suspicious activity immediately

  • Use only their own approved account

Prohibited Actions

Users must not:

  • Use another person’s login details

  • Share student IDs or parent IDs publicly

  • Attempt to access admin areas without permission

  • Bypass security controls

  • Create fake accounts

Security Action

New High Education may reset passwords, suspend accounts, require re-verification, or block access where suspicious activity is detected.

 

9. Content and Curriculum Policy

Purpose

This policy explains how New High Education provides educational content.

Policy Statement

New High Education aims to provide useful, age-appropriate, curriculum-supportive educational content for learners in Ghana.

Content May Include

  • AI-generated explanations

  • Study notes

  • Practice questions

  • Subject guidance

  • Revision support

  • Teacher-reviewed content where available

  • Ghana curriculum-aligned educational material

Accuracy

New High Education works to provide accurate and helpful content. However, educational content, especially AI-generated content, may contain mistakes. Students should confirm important information with teachers, textbooks, official syllabus documents, or approved learning resources.

Content Updates

Content may be updated, corrected, improved, removed, or replaced at any time.

10. Communication Policy

Purpose

This policy explains how New High Education communicates with users.

Policy Statement

Communication must be respectful, clear, lawful, and related to education, account management, support, safety, or service updates.

Approved Communication Channels

New High Education may communicate through:

  • Email

  • WhatsApp

  • SMS

  • In-app notifications

  • Website notices

  • Phone calls

  • Admin dashboard messages

User Communication Standards

Users must not send abusive, threatening, false, misleading, or inappropriate messages to New High Education staff, teachers, admins, students, or parents.

Important Notices

Users are responsible for checking messages sent to their registered contact details.

11. Complaints and Grievance Policy

Purpose

This policy provides a fair process for handling complaints.

Policy Statement

New High Education takes complaints seriously and aims to resolve them fairly and respectfully.

Complaints May Relate To

  • Account access

  • Payment issues

  • Student safety

  • The teacher or admin conducts

  • AI tutor responses

  • Data privacy

  • Technical problems

  • Misuse of the platform

How to Submit a Complaint

Complaints should be sent to:

Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

The complaint should include:

  • Full name

  • Account email

  • Student or parent ID, if applicable

  • Details of the issue

  • Screenshots or evidence, where available

  • Preferred contact method

Complaint Handling

New High Education will review the complaint, investigate where necessary, and respond as fairly as possible.

12. Suspension and Termination Policy

Purpose

This policy explains when New High Education may suspend or terminate a user’s access.

Policy Statement

New High Education may suspend or terminate access where necessary to protect students, users, the platform, or the organisation.

Reasons for Suspension or Termination

Access may be suspended or terminated where a user:

  • Provides false registration details

  • Misuses the AI Tutor

  • Shares login details

  • Bullies, threatens, or harasses others

  • Attempts unauthorised access

  • Uploads harmful or inappropriate content

  • Fails to pay required fees

  • Violates child protection rules

  • Violates any New High Education policy

  • Engages in unlawful conduct

Review

A user may contact New High Education to request a review of suspension or termination. New High Education’s decision will depend on the seriousness of the issue and available evidence.

13. Technology, Device, and Internet Policy

Purpose

This policy explains user responsibility for devices and internet access.

Policy Statement

Users are responsible for having suitable internet access, compatible devices, and safe browsing habits when using the NHE Tutor App.

User Responsibilities

Users should:

  • Use updated browsers or app versions

  • Maintain safe devices

  • Avoid using public or unsafe Wi-Fi for sensitive account actions

  • Keep device passwords secure

  • Report technical problems clearly

  • Avoid installing suspicious apps or browser extensions that may compromise account security

Service Availability

New High Education will strive to keep the platform available and functional, but access may be affected by maintenance, internet outages, cloud provider issues, power outages, device issues, or events beyond our control.

14. Image, Voice, and Media Use Policy

Purpose

This policy explains how images, audio, video, and other media may be used.

Policy Statement

New High Education will treat student images, voice recordings, videos, and learning media with care.

Media May Be Used For

  • Account identification

  • Learning support

  • Assignment or activity submission

  • Technical support

  • Safety verification

  • Approved educational purposes

Consent

New High Education will not intentionally publish a student’s identifiable image, voice, or video for marketing without appropriate consent from the student, parent, guardian, or authorised representative where required.

Prohibited Media

Users must not upload or share:

  • Inappropriate images

  • Sexual content

  • Violent content

  • Private images of others without permission

  • Content that humiliates, bullies, or exposes another person

  • Copyrighted content without permission

15. Equality, Inclusion, and Non-Discrimination Policy

Purpose

This policy promotes equal treatment and respectful access to learning.

Policy Statement

New High Education is committed to treating all users fairly, regardless of background, gender, ethnicity, religion, disability, language, school, location, or economic status.

Commitment

New High Education will aim to:

  • Provide respectful learning support

  • Avoid unfair discrimination

  • Encourage inclusive language

  • Support students with different learning needs where possible

  • Treat complaints of discrimination seriously

User Responsibility

Users must not use the platform to insult, exclude, shame, or discriminate against others.

16. Platform Monitoring and Safety Policy

Purpose

This policy explains how New High Education may monitor platform activity.

Policy Statement

New High Education may monitor activity to protect users, improve services, prevent misuse, and maintain platform security.

Monitoring May Include

  • Login activity

  • Account approval records

  • AI Tutor usage

  • Error logs

  • Security alerts

  • Support messages

  • Reports of abuse or misconduct

Limits

Monitoring will be done for legitimate educational, safety, administrative, and security purposes. New High Education will not sell user data or use monitoring to unfairly target users.

17. Policy Review and Updates

Purpose

This policy explains how New High Education updates its policies.

Policy Statement

New High Education may update these policies from time to time to reflect changes in the platform, law, technology, safety requirements, or educational operations.

Notification

Updated policies may be posted on the website, app, or user dashboard. Continued use of the platform after policy updates means the user accepts the updated policies.

18. Contact Information

For questions about any New High Education policy, contact:

New High Education
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326