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NEW HIGH EDUCATION

CHILD PROTECTION AND SAFEGUARDING POLICY

Effective Date: 15th May 2026
Organisation: New High Education
Platform: newhigheducation.app (NHE Tutor App)
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana

1. Introduction

New High Education is committed to protecting children and young people who use the NHE Tutor App, website, AI Tutor, student portal, parent portal, teacher portal, and any related learning service.

We recognise that children have the right to learn in a safe, respectful, supportive, and protected environment. This applies whether learning takes place physically, online, at home, at school, or through a digital platform.

This Child Protection and Safeguarding Policy explains how New High Education works to protect students from harm, abuse, neglect, exploitation, bullying, inappropriate contact, unsafe digital behaviour, and misuse of personal data.

This Policy is guided by relevant child protection principles and applicable laws in Ghana, including the Children’s Act, 1998 (Act 560), which recognises the welfare, education, well-being, dignity, and protection of the child. (rodra.co.za)

2. Purpose of This Policy

The purpose of this Policy is to:

  • Protect students who use New High Education services

  • Promote a safe online learning environment

  • Prevent abuse, exploitation, bullying, grooming, harassment, and unsafe contact

  • Guide staff, teachers, admins, parents, guardians, and students on safeguarding responsibilities

  • Provide clear procedures for reporting and responding to concerns

  • Support safe and responsible use of the AI Tutor

  • Protect student privacy and personal data

  • Ensure safeguarding concerns are handled seriously and appropriately

3. Scope of This Policy

This Policy applies to:

  • Students

  • Parents and guardians

  • Teachers

  • Admins

  • Super Admins

  • Support staff

  • Contractors or service providers where relevant

  • Any approved person using or managing the NHE Tutor App

This Policy applies to all New High Education services, including:

  • NHE Tutor App

  • newhigheducation.com

  • AI Tutor feature

  • Student registration

  • Parent and guardian accounts

  • Teacher and admin dashboards

  • WhatsApp, email, SMS, phone, or in-app communication

  • Any future online or offline learning support service operated by New High Education

4. Definition of a Child

For the purpose of this Policy, a child means a person below the age recognised under Ghanaian child protection law.

New High Education will treat all students who are minors with additional care and protection. Where there is uncertainty about a student’s age, New High Education may request reasonable verification or parent/guardian involvement.

5. Safeguarding Commitment

New High Education commits to:

  • Put student safety first

  • Treat every child with dignity and respect

  • Protect children from abuse, harm, exploitation, neglect, bullying, and unsafe online behaviour

  • Promote responsible use of technology and AI

  • Provide clear reporting channels

  • Respond promptly and fairly to safeguarding concerns

  • Protect student personal data

  • Restrict access to student information to authorised persons only

  • Take appropriate action where a child may be at risk

New High Education will not tolerate any behaviour that places a child at risk.

6. Safeguarding Principles

New High Education’s safeguarding approach is based on the following principles:

6.1 Best Interest of the Child

The safety, welfare, dignity, and educational well-being of the child must come first.

6.2 Respect and Non-Discrimination

Every student must be treated fairly regardless of gender, ethnicity, religion, disability, school, family background, language, location, or academic ability.

6.3 Prevention

New High Education aims to prevent harm before it occurs by using account verification, safe platform rules, monitoring, reporting channels, and responsible AI safeguards.

6.4 Early Reporting

Students, parents, teachers, and admins are encouraged to report concerns early, even where they are unsure.

6.5 Confidentiality

Safeguarding concerns will be handled confidentially and shared only with people who need to know in order to protect the child, investigate the concern, or comply with the law.

6.6 Accountability

Teachers, admins, staff, parents, and users must act responsibly and follow this Policy.

7. Forms of Harm Covered by This Policy

This Policy covers any behaviour or situation that may harm a child physically, emotionally, sexually, digitally, academically, socially, or psychologically.

Examples include:

  • Physical abuse

  • Emotional abuse

  • Sexual abuse or exploitation

  • Neglect

  • Bullying and cyberbullying

  • Grooming

  • Harassment

  • Online exploitation

  • Inappropriate communication with a child

  • Exposure to harmful online content

  • Misuse of student personal data

  • Impersonation of a student, parent, teacher, or admin

  • Threats, intimidation, or coercion

  • Discrimination or humiliation

  • Pressure to cheat or act dishonestly

  • Unsafe sharing of images, audio, video, or private information

8. Online Child Protection

Because New High Education operates a digital learning platform, online child protection is a major part of this Policy.

Students may face online risks such as cyberbullying, harassment, exposure to sexual content, unsafe contact, impersonation, exploitation, and misuse of private information. Ghana’s Cyber Security Authority has launched a National Child Online Protection Framework, and its Safer Digital Ghana campaign has educated many students on online safety. (csa.gov.gh)

New High Education will take reasonable steps to reduce online risks by:

  • Restricting platform access to approved users

  • Using role-based access for students, parents, teachers, admins, and Super Admins

  • Monitoring platform use where necessary for safety and security

  • Providing reporting channels

  • Restricting harmful or inappropriate AI Tutor requests

  • Acting against bullying, impersonation, grooming, or harassment

  • Protecting student data from unauthorised access

  • Encouraging parents and guardians to support safe online learning

9. Student Safety in the AI Tutor

The AI Tutor is designed to support learning. It must not be used to harm, exploit, bully, manipulate, or mislead students.

Students must not use the AI Tutor to:

  • Generate bullying, threats, abuse, or harassment

  • Create sexual, violent, hateful, or exploitative content

  • Ask for dangerous or illegal instructions

  • Share private personal information unnecessarily

  • Impersonate another person

  • Produce content that could harm themselves or others

  • Cheat in examinations or assessments

New High Education may restrict or review AI Tutor activity where needed for child safety, abuse prevention, quality control, or investigation of harmful use.

10. Prohibited Conduct Towards Students

No teacher, admin, staff member, parent, guardian, user, or third party may:

  • Abuse, threaten, bully, exploit, groom, or harass a student

  • Request inappropriate personal information from a student

  • Send inappropriate images, videos, audio, links, or messages to a student

  • Contact a student privately for improper reasons

  • Ask a student to hide communication from a parent, guardian, teacher, or New High Education

  • Use student information for personal, romantic, sexual, financial, political, or commercial purposes

  • Shame, humiliate, insult, or discriminate against a student

  • Pressure a student to cheat, lie, or misuse the platform

  • Share a student’s personal data without authorisation

  • Use platform access to monitor, embarrass, punish, or target a student unfairly

Any breach of this section may lead to immediate suspension, removal of access, investigation, and referral to appropriate authorities where necessary.

11. Teacher, Staff, and Admin Responsibilities

Teachers, staff, admins, and Super Admins must act professionally and protect students at all times.

They must:

  • Treat students with respect and dignity

  • Use student data only for authorised educational or administrative purposes

  • Report safeguarding concerns immediately

  • Avoid inappropriate personal communication with students

  • Keep professional boundaries

  • Protect login details and admin access

  • Follow New High Education policies

  • Avoid discrimination, humiliation, or favouritism

  • Escalate urgent safety concerns without delay

They must not:

  • Share student data without permission

  • Request unnecessary personal information

  • Use abusive, sexual, threatening, or humiliating language

  • Arrange private meetings with students outside approved channels

  • Send personal, romantic, or inappropriate messages

  • Ignore safeguarding concerns

  • Misuse admin powers

  • Alter records dishonestly

  • Retaliate against anyone who reports a concern

12. Parent and Guardian Responsibilities

Parents and guardians are important partners in safeguarding.

Parents and guardians should:

  • Help students use the NHE Tutor App safely

  • Keep student login details secure

  • Monitor younger students’ online learning where appropriate

  • Encourage students to report anything worrying

  • Ensure registration details are accurate

  • Inform New High Education of any account or safety concern

  • Help students understand responsible AI Tutor use

  • Avoid sharing student accounts with unauthorised persons

Parents and guardians should contact New High Education immediately if they believe a child is at risk.

13. Student Responsibilities

Students must help keep themselves and others safe.

Students should:

  • Use the platform only for learning

  • Keep passwords and student IDs private

  • Report bullying, threats, abuse, or inappropriate content

  • Avoid sharing private information

  • Avoid clicking suspicious links

  • Speak respectfully to others

  • Use the AI Tutor responsibly

  • Tell a trusted adult if something feels wrong

Students must not:

  • Bully, threaten, or harass others

  • Share private information about another person

  • Pretend to be someone else

  • Send inappropriate images, videos, links, or messages

  • Use the platform to harm themselves or others

  • Try to access admin, teacher, or parent areas without permission

14. Safe Communication Policy

Communication with students must be professional, appropriate, and related to learning, support, safety, or account management.

Approved communication channels may include:

  • In-app messages

  • Official email

  • Approved WhatsApp number

  • SMS

  • Phone calls to parent/guardian where appropriate

  • Teacher or admin dashboard messages

Communication must not include:

  • Sexual comments

  • Personal romantic messages

  • Threats or intimidation

  • Requests for secrecy

  • Requests for private photos or videos

  • Unapproved private meetings

  • Abusive, insulting, or humiliating language

  • Any content unrelated to learning, support, or safety

Where possible and appropriate, communication involving younger students should include or be visible to parents, guardians, teachers, or authorised administrators.

15. Media, Images, Audio, and Video

New High Education may allow or require users to submit images, documents, audio, or other media for learning, verification, or support purposes.

Users must not upload or share:

  • Inappropriate images of children

  • Sexual content

  • Violent or abusive content

  • Private images of another person without permission

  • Content that humiliates or exposes a student

  • Copyrighted material without permission

  • Any image, audio, or video that may place a child at risk

New High Education will not intentionally publish a student’s identifiable image, voice, video, or personal story for marketing without appropriate consent from the parent, guardian, student, or authorised representative where required.

16. Reporting Safeguarding Concerns

Anyone may report a safeguarding concern, including students, parents, guardians, teachers, admins, staff, or members of the public.

Concerns may include:

  • Bullying or cyberbullying

  • Inappropriate messages

  • Suspected grooming

  • Threats or harassment

  • Unsafe AI Tutor responses

  • Abuse or exploitation

  • Impersonation

  • Data misuse

  • Suspicious account activity

  • A student expressing fear, distress, or risk of harm

Reports should be made as soon as possible.

Reporting Contact

Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

When reporting, include where possible:

  • Name of the student involved

  • Student ID, if available

  • Date and time of the incident

  • What happened

  • Name or account of the person involved, if known

  • Screenshots or evidence, if safe to provide

  • Whether the child is in immediate danger

17. Emergency or Immediate Risk

If a child is in immediate danger, users should contact the appropriate emergency services, police, child protection authority, parent, guardian, or trusted adult immediately.

New High Education is an educational technology provider and may not be able to provide emergency response. Where urgent harm is suspected, immediate local intervention should be sought.

New High Education may also escalate serious child protection concerns to relevant authorities in Ghana where appropriate.

18. Responding to Safeguarding Concerns

When New High Education receives a safeguarding report, we may take steps such as:

  • Acknowledging the concern

  • Recording the report securely

  • Reviewing relevant account activity

  • Preserving evidence where appropriate

  • Restricting or suspending accounts involved

  • Contacting a parent or guardian

  • Contacting a teacher, school, or authorised representative where appropriate

  • Escalating serious matters to relevant authorities

  • Providing guidance to the affected student or family

  • Taking disciplinary or access-control action

The response will depend on the seriousness, urgency, evidence available, and risk to the child.

19. Confidentiality and Information Sharing

Safeguarding information will be treated carefully and confidentially.

However, New High Education may share relevant information where necessary to:

  • Protect a child

  • Investigate a safeguarding concern

  • Contact a parent or guardian

  • Involve a school or authorised teacher

  • Comply with legal obligations

  • Report serious concerns to relevant authorities

  • Prevent further harm

Information will be shared only with people who reasonably need to know.

20. Record Keeping

New High Education may keep secure records of safeguarding concerns, reports, investigations, actions taken, and outcomes.

Records may include:

  • Date and time of report

  • Nature of concern

  • People involved

  • Evidence submitted

  • Account activity reviewed

  • Action taken

  • Follow-up steps

  • Final outcome

Safeguarding records will be stored securely and accessed only by authorised persons.

21. Data Protection and Student Privacy

New High Education will handle student personal data responsibly and in accordance with its Privacy Policy and applicable Ghanaian data protection requirements.

Student personal data must not be accessed, copied, shared, or used without authorisation.

Teachers, admins, and staff must protect:

  • Student names

  • Student IDs

  • Parent details

  • Contact details

  • Learning history

  • AI Tutor interactions

  • Account records

  • Uploaded documents or media

  • Safeguarding reports

Any suspected data breach involving student information must be reported immediately to New High Education.

22. Online Safety Education

New High Education encourages online safety education for students, parents, teachers, and admins.

Users should understand:

  • How to protect passwords

  • How to identify suspicious links

  • Why private information should not be shared

  • How to report harmful behaviour

  • How to avoid cyberbullying

  • How to use AI responsibly

  • Why students should speak to a trusted adult when worried

UNICEF Ghana has highlighted that children in Ghana face online risks and that child online protection requires active support from families, institutions, and digital platforms. (UNICEF)

23. Staff Screening and Access Control

Where New High Education appoints teachers, admins, support staff, or contractors, it may carry out reasonable checks before granting access to student systems.

This may include:

  • Identity verification

  • Role approval

  • Contact verification

  • Review of professional suitability where applicable

  • Access limitation based on role

  • Training or policy acknowledgement

  • Removal of access when a role ends

Access to student information must be limited to what is necessary for the person’s approved role.

24. Training and Awareness

New High Education may provide safeguarding guidance to teachers, admins, staff, and relevant users.

This may include guidance on:

  • Recognising safeguarding concerns

  • Reporting procedures

  • Online child protection

  • Data protection

  • Professional boundaries

  • Safe communication

  • Responsible AI Tutor use

  • Handling student information securely

All teachers, admins, and staff are expected to understand and follow this Policy.

25. Whistleblowing and Protection From Retaliation

Any person who reports a safeguarding concern in good faith must not be punished, threatened, bullied, or treated unfairly for making the report.

New High Education will not tolerate retaliation against students, parents, teachers, admins, or staff who raise genuine safeguarding concerns.

False or malicious reports may, however, lead to appropriate action.

26. Breach of This Policy

A breach of this Child Protection and Safeguarding Policy may result in:

  • Warning

  • Restriction of account access

  • Suspension

  • Removal from the platform

  • Parent or guardian notification

  • School or teacher notification

  • Internal investigation

  • Termination of staff, teacher, or admin access

  • Referral to relevant authorities where necessary

The action taken will depend on the seriousness of the breach and the level of risk to the child.

27. Review of This Policy

New High Education may review and update this Policy from time to time to reflect changes in the platform, law, safeguarding standards, technology, or operational needs.

Updated versions may be published on the website, app, dashboard, or other official communication channels.

28. Contact Information

For safeguarding questions, reports, or concerns, contact:

New High Education
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

29. Acceptance of This Policy

By using the NHE Tutor App or any New High Education service, users agree to follow this Child Protection and Safeguarding Policy.

Students are encouraged to ask a parent, guardian, teacher, or authorised New High Education representative for help if they do not understand any part of this Policy.