REGISTER AS STUDENT

NEW HIGH EDUCATION

TEACHER AND ADMIN CODE OF CONDUCT

Effective Date: 15 May 2026
Organisation: New High Education
Platform: newhigheducation.app (NHE Tutor App)
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana

1. Introduction

This Teacher and Admin Code of Conduct explains the professional behaviour expected from all teachers, admins, Super Admins, support staff, and any authorised person who has access to the NHE Tutor App, teacher portal, admin dashboard, student records, parent records, AI Tutor activity, or any related New High Education system.

New High Education is committed to providing a safe, respectful, fair, and trusted digital learning environment. Teachers and admins have a special responsibility to protect students, support learning, respect privacy, and use platform access only for approved educational and administrative purposes.

By accepting a teacher, admin, Super Admin, or support role with New High Education, you agree to follow this Code of Conduct and all other New High Education policies.

2. Purpose of This Code

The purpose of this Code is to:

  • Set clear professional standards for teachers and admins

  • Protect students from harm, abuse, exploitation, discrimination, and unfair treatment

  • Protect student, parent, teacher, and platform data

  • Prevent misuse of teacher or admin access

  • Promote respectful communication

  • Support responsible use of the AI Tutor and learning tools

  • Maintain trust between students, parents, teachers, admins, and New High Education

  • Provide guidance on reporting misconduct, safeguarding concerns, and system misuse

3. Who This Code Applies To

This Code applies to:

  • Teachers

  • Admins

  • Super Admins

  • Support staff

  • Moderators

  • Account approval officers

  • Technical staff with platform access

  • Contractors or service providers with authorised access

  • Any person acting on behalf of New High Education in an educational, administrative, support, or technical role

This Code applies whether the person is paid, unpaid, full-time, part-time, temporary, contracted, remote, or volunteer-based.

4. General Professional Responsibilities

Teachers and admins must:

  • Act honestly, fairly, and professionally

  • Put student safety and learning first

  • Treat students, parents, guardians, colleagues, and users with respect

  • Use platform access only for authorised duties

  • Protect confidential information

  • Follow all New High Education policies

  • Report safeguarding, privacy, security, or misconduct concerns promptly

  • Avoid conflicts of interest

  • Maintain professional boundaries

  • Avoid behaviour that may damage trust in New High Education

Teachers and admins must remember that their conduct reflects directly on New High Education.

5. Duty of Care to Students

Teachers and admins have a duty to protect students from harm and to support a safe learning environment.

Teachers and admins must:

  • Treat every student with dignity and respect

  • Avoid humiliation, intimidation, threats, or emotional harm

  • Encourage students positively

  • Use appropriate language at all times

  • Report any concern that a student may be at risk

  • Avoid favouritism or unfair treatment

  • Respect the student’s privacy and personal information

  • Promote responsible learning and online safety

Teachers and admins must not use their role to control, shame, exploit, manipulate, or unfairly target any student.

6. Child Protection and Safeguarding

New High Education takes child protection seriously. Teachers and admins must follow the New High Education Child Protection and Safeguarding Policy at all times.

Teachers and admins must not:

  • Abuse, threaten, exploit, groom, bully, or harass a student

  • Send sexual, romantic, abusive, violent, or inappropriate messages to a student

  • Request private photos, videos, personal secrets, or unnecessary personal information from a student

  • Ask a student to hide communication from a parent, guardian, teacher, or New High Education

  • Arrange improper private meetings with students

  • Share inappropriate content with students

  • Ignore signs that a student may be at risk

  • Retaliate against a student who reports a concern

Any safeguarding concern must be reported immediately to New High Education.

Where a child appears to be in immediate danger, appropriate emergency, parental, school, or local authority support should be contacted without delay.

7. Professional Boundaries

Teachers and admins must maintain clear professional boundaries with students and families.

Teachers and admins must:

  • Communicate with students only for approved educational, support, or administrative purposes

  • Use approved communication channels where possible

  • Avoid personal, romantic, financial, political, or inappropriate relationships with students

  • Avoid sharing personal problems with students

  • Avoid accepting gifts, money, favours, or special benefits from students or parents where this may create pressure or conflict

  • Avoid contacting students late at night except where urgent and appropriate

  • Avoid private communication that could appear improper

Teachers and admins must always act in a way that can be explained, reviewed, and justified professionally.

8. Respectful Communication

Teachers and admins must communicate respectfully with all users.

This includes communication with:

  • Students

  • Parents and guardians

  • Teachers

  • Admins

  • Super Admins

  • New High Education staff

  • Schools and organisations

  • Service providers

Teachers and admins must not use:

  • Insults

  • Threats

  • Harassment

  • Discriminatory language

  • Humiliating comments

  • Sexual comments

  • Abusive messages

  • Rude or aggressive tone

  • Public embarrassment

  • Pressure or manipulation

Difficult conversations must be handled calmly, fairly, and professionally.

9. Equality, Fairness, and Non-Discrimination

Teachers and admins must treat all users fairly.

They must not discriminate against any student, parent, guardian, teacher, or user based on:

  • Gender

  • Ethnicity

  • Religion

  • Disability

  • School

  • Family background

  • Language

  • Nationality

  • Location

  • Academic ability

  • Financial situation

  • Personal circumstances

Teachers and admins must support a learning environment where every student feels respected, included, and able to learn.

10. Use of Teacher and Admin Access

Teacher and admin access must be used only for authorised New High Education duties.

Permitted use may include:

  • Supporting student learning

  • Reviewing approved student information

  • Managing account approvals

  • Verifying user details

  • Responding to support requests

  • Reviewing reported misuse

  • Supporting safeguarding investigations

  • Managing role assignments where authorised

  • Maintaining platform safety and quality

  • Carrying out approved technical or administrative tasks

Teachers and admins must not use their access for personal interest, curiosity, gossip, private monitoring, personal disputes, or unauthorised purposes.

11. Confidentiality and Data Protection

Teachers and admins may have access to sensitive information. This information must be protected at all times.

Confidential information may include:

  • Student names

  • Student IDs

  • Parent or guardian details

  • Contact details

  • Learning history

  • AI Tutor questions and responses

  • Payment confirmation records

  • Account approval information

  • Safeguarding reports

  • Support messages

  • Teacher and admin records

  • Internal platform information

Teachers and admins must not:

  • Share confidential information without authorisation

  • Download or copy user data unnecessarily

  • Discuss student information publicly

  • Send student data to personal emails or unauthorised devices

  • Use student information for personal, commercial, political, or unlawful purposes

  • Access records that are not needed for their role

  • Share screenshots of student records without permission

Any suspected data breach must be reported immediately.

12. Account and System Security

Teachers and admins must protect their own accounts and any platform access granted to them.

They must:

  • Keep login details private

  • Use strong passwords where applicable

  • Avoid sharing admin or teacher accounts

  • Log out after using shared devices

  • Use secure devices where possible

  • Report suspicious activity immediately

  • Follow access-control instructions

  • Use only authorised tools and systems

Teachers and admins must not:

  • Allow another person to use their account

  • Share admin credentials

  • Create unauthorised accounts

  • Bypass security controls

  • Attempt to access systems beyond their permission level

  • Disable security features without authorisation

  • Use unauthorised software, scripts, bots, or tools to interfere with the platform

Misuse of system access may result in immediate suspension and further action.

13. AI Tutor Oversight and Responsible AI Use

Teachers and admins may interact with or review AI Tutor activity where authorised.

They must use AI-related access responsibly.

Teachers and admins may:

  • Help students understand AI Tutor responses

  • Report inaccurate or unsafe AI outputs

  • Encourage responsible AI learning

  • Support academic honesty

  • Review AI Tutor misuse where authorised

  • Help improve learning quality and safety

Teachers and admins must not:

  • Use AI Tutor data to embarrass or shame students

  • Share AI Tutor interactions without authorisation

  • Encourage students to copy AI-generated work dishonestly

  • Use AI to create inappropriate, harmful, or misleading educational content

  • Present AI-generated material as officially approved where it has not been reviewed

  • Rely on AI outputs without checking accuracy where the matter is important

AI Tutor support must always be guided by educational integrity and student safety.

14. Academic Integrity

Teachers and admins must promote honest learning.

They must not:

  • Help students cheat

  • Provide unfair access to answers

  • Encourage misuse of the AI Tutor

  • Falsify learning records

  • Manipulate student performance data

  • Misrepresent student progress

  • Alter academic or account records dishonestly

  • Ignore academic dishonesty where action is required

Teachers and admins should guide students to use AI and learning tools to understand, practise, and improve, not to avoid personal effort.

15. Handling Student Records

Teachers and admins must handle student records carefully and accurately.

They must:

  • Enter information truthfully

  • Correct errors promptly where authorised

  • Avoid unnecessary changes to student records

  • Record approval decisions honestly

  • Avoid deleting or altering records without permission

  • Keep records secure

  • Follow New High Education procedures for account approval, suspension, correction, and support

False, careless, or dishonest handling of records may lead to disciplinary action.

16. Account Approval and Role Assignment

Admins and Super Admins who approve accounts or assign roles must do so fairly and carefully.

They must:

  • Verify information before approval where required

  • Avoid approving suspicious accounts

  • Assign only appropriate roles

  • Follow New High Education approval procedures

  • Avoid favouritism or bias

  • Keep approval records where required

  • Remove or restrict access where a role is no longer valid

Admins and Super Admins must not grant access to friends, relatives, staff, teachers, parents, or students unless the person has properly met the requirements for that role.

17. Financial and Payment-Related Conduct

Where teachers or admins assist with payment verification, they must act honestly and carefully.

They must not:

  • Request payment into personal accounts

  • Alter payment records dishonestly

  • Approve access without verified payment where payment is required

  • Submit false payment confirmation

  • Misuse Mobile Money or bank transfer information

  • Accept unauthorised fees, gifts, or commissions

  • Promise refunds without authority

  • Mislead parents or students about fees

All payments must follow the New High Education Payment and Refund Policy.

18. Conflict of Interest

Teachers and admins must avoid conflicts of interest.

A conflict of interest may occur where personal, financial, family, business, or external interests affect a person’s judgment or duties.

Teachers and admins must disclose conflicts involving:

  • Family members applying for access

  • Personal relationships with students or parents

  • Private tutoring arrangements

  • Business interests connected to the platform

  • Payment or refund decisions involving known persons

  • Any situation where impartiality may be questioned

New High Education may reassign duties where a conflict exists.

19. Gifts, Favours, and Personal Benefits

Teachers and admins must not request or accept gifts, money, favours, personal benefits, or special treatment in exchange for platform access, student support, account approval, favourable treatment, or payment-related decisions.

Small tokens of appreciation may only be accepted where they are lawful, modest, transparent, and do not influence professional judgment.

Any suspicious or inappropriate offer must be reported.

20. Use of New High Education Branding and Content

Teachers and admins must not misuse New High Education’s name, logo, platform, learning materials, or internal content.

They must not:

  • Create unofficial NHE pages, groups, or accounts without permission

  • Publish internal materials without approval

  • Claim to represent New High Education without authority

  • Use NHE branding for personal business

  • Sell NHE content or student data

  • Copy platform materials for unauthorised commercial use

  • Make public statements on behalf of New High Education without permission

All public communication on behalf of New High Education must be authorised.

21. Social Media Conduct

Teachers and admins must behave responsibly on social media when their conduct could affect New High Education, students, parents, or the platform.

They must not:

  • Share student information online

  • Post screenshots of student records or AI Tutor activity

  • Discuss confidential matters publicly

  • Insult students, parents, colleagues, or New High Education

  • Spread false information about the organisation

  • Use social media to contact students inappropriately

  • Publish content that damages trust in their professional role

Teachers and admins should separate personal social media use from official New High Education duties.

22. Reporting Concerns

Teachers and admins must report concerns promptly.

Concerns may include:

  • Child protection or safeguarding issues

  • Bullying or harassment

  • Account misuse

  • Data breaches

  • Payment fraud

  • AI Tutor misuse

  • Suspicious system activity

  • Inappropriate communication

  • Misconduct by a teacher, admin, student, or parent

  • Technical vulnerabilities

  • Any behaviour that may harm students or the platform

Reports should be sent to:

Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

Where urgent child safety risks exist, appropriate immediate action should also be taken to protect the child.

23. Handling Complaints

Teachers and admins must cooperate with complaints and investigations.

They must:

  • Respond honestly

  • Provide relevant information where authorised

  • Preserve evidence

  • Avoid deleting or altering records

  • Avoid retaliation against complainants

  • Maintain confidentiality

  • Follow instructions from New High Education leadership

Teachers and admins must not discourage users from making genuine complaints.

24. Whistleblowing and Protection From Retaliation

Teachers, admins, staff, students, parents, and users may report wrongdoing in good faith.

New High Education will not tolerate retaliation against anyone who reports a genuine concern.

Retaliation may include:

  • Threats

  • Punishment

  • Harassment

  • Exclusion

  • Account misuse

  • Public embarrassment

  • Unfair treatment

  • Pressure to withdraw a complaint

False or malicious reports may lead to appropriate action, but genuine reports must be treated seriously.

25. Misconduct

Misconduct includes any behaviour that breaches this Code or harms students, users, the platform, or New High Education.

Examples include:

  • Abuse of students

  • Inappropriate communication

  • Data misuse

  • Payment fraud

  • Dishonest account approval

  • Bullying or harassment

  • Unauthorised access

  • Sharing confidential information

  • Academic dishonesty

  • Discrimination

  • Misuse of AI Tutor data

  • Failure to report safeguarding concerns

  • Using NHE systems for personal gain

  • Damaging New High Education’s reputation

Misconduct may result in disciplinary action.

26. Consequences of Breaching This Code

Where a teacher, admin, Super Admin, staff member, or authorised user breaches this Code, New High Education may take one or more actions, including:

  • Verbal or written warning

  • Temporary restriction of access

  • Removal of teacher or admin role

  • Account suspension

  • Permanent termination of access

  • Removal from duties

  • Refusal of future access

  • Parent, school, or organisational notification where appropriate

  • Internal investigation

  • Referral to relevant authorities where necessary

  • Legal action where appropriate

The action taken will depend on the seriousness of the breach, the level of risk, the person’s role, and whether the conduct was repeated or intentional.

27. Appeals and Review

A teacher or admin may request a review of a decision if they believe an enforcement action was unfair.

Requests should be sent to:

admin@newhigheducation.com

The request should include:

  • Full name

  • Role

  • Account email

  • Details of the decision being reviewed

  • Explanation of why review is requested

  • Any supporting evidence

New High Education will review the request and respond as fairly as possible.

28. Relationship With Other Policies

This Teacher and Admin Code of Conduct should be read together with:

  • Terms and Conditions

  • Privacy Policy

  • Student Code of Conduct

  • AI Tutor Use Policy

  • Child Protection and Safeguarding Policy

  • Acceptable Use Policy

  • Payment and Refund Policy

  • Parent and Guardian Policy

  • Data Protection Policy

Where there is a conflict between policies, New High Education will interpret them in a way that best protects students, privacy, safeguarding, platform security, educational integrity, and lawful operation.

29. Changes to This Code

New High Education may update this Teacher and Admin Code of Conduct from time to time.

Updates may reflect changes in:

  • Platform features

  • Teacher or admin responsibilities

  • Student safety requirements

  • AI Tutor functionality

  • Data protection expectations

  • Payment verification procedures

  • Legal or operational requirements

Updated versions may be posted on the website, app, dashboard, or official communication channels.

Continued use of teacher, admin, or staff access after updates are posted means the user accepts the updated Code.

30. Contact Information

For questions, reports, or concerns about this Teacher and Admin Code of Conduct, contact:

New High Education
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

31. Acceptance of This Code

By accepting teacher, admin, Super Admin, support, technical, moderation, or any authorised access to the NHE Tutor App or related New High Education systems, the user confirms that they have read, understood, and agreed to follow this Teacher and Admin Code of Conduct.

Failure to follow this Code may result in loss of access, disciplinary action, or further action where necessary.