Comments & Complaints

We Value Your Feedback

New High Education is committed to providing a helpful, respectful, and reliable learning experience for students, parents, guardians, teachers, and school partners. We welcome comments, suggestions, concerns, and complaints because they help us improve our service.

If you have feedback about NHE AI Tutor, student support, teacher support, registration, learning content, communication, or any school-related matter, we encourage you to contact us.

What You Can Contact Us About

You may send comments or complaints about:

• Student access or registration
• Technical problems with the app
• Learning content or explanations
• Teacher or student support
• Parent or guardian concerns
• Payments and account access
• Communication delays
• School policies
• General service improvement

How We Handle Complaints

We aim to treat every complaint seriously and fairly. When you contact us, please provide your full name, student name if applicable, contact details, and a clear explanation of the issue. This helps us understand the matter and respond appropriately.

Respectful Communication

We ask all students, parents, guardians, staff, and users to communicate respectfully when raising concerns. Our goal is to solve problems in a professional and fair manner.

Contact Us

For comments, complaints, or support concerns, please contact New High Education through the appropriate school contact channel.

Email: support@newhigheducation.com
General Enquiry: enquire@newhigheducation.com
Admission: admin@newhigheducation.com

Send Us Your Feedback