REGISTER AS STUDENT

Cookie Policy

NEW HIGH EDUCATION

COOKIE POLICY

Effective Date: 15th May 2026
Organisation: New High Education
Platform: newhigheducation.app (NHE Tutor App)
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana

1. Introduction

This Cookie Policy explains how New High Education uses cookies and similar technologies on newhigheducation.com, the NHE Tutor App, and any related online services.

Cookies help us provide a safer, smoother, and more useful digital learning experience for students, parents, guardians, teachers, administrators, and other users.

By using our website, app, or related services, you agree that New High Education may use cookies and similar technologies as described in this Policy.

2. Purpose of This Policy

The purpose of this Cookie Policy is to explain:

  • What cookies are
  • Why New High Education uses cookies
  • The types of cookies we may use
  • How cookies support the NHE Tutor App and website
  • How users can manage or disable cookies
  • How third-party cookies may be used
  • How this Policy works with our Privacy Policy and Data Protection Policy

3. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use certain online services. They help a website or app recognise your device, remember your preferences, keep you signed in, protect your account, and improve your experience.

Cookies may be stored on devices such as:

  • Mobile phones
  • Tablets
  • Laptops
  • Desktop computers
  • Other internet-enabled devices

Cookies may be temporary or stored for a longer period, depending on their purpose.

4. Similar Technologies

In addition to cookies, New High Education may use similar technologies such as:

  • Local storage
  • Session storage
  • Device identifiers
  • Pixels
  • Web beacons
  • Analytics tags
  • Log files
  • Authentication tokens

These technologies may help us remember user sessions, improve platform performance, understand usage, detect errors, and protect accounts from unauthorised access.

For simplicity, this Policy refers to cookies and similar technologies together as “cookies”.

5. Why We Use Cookies

New High Education may use cookies to:

  • Keep users logged in securely
  • Remember user preferences
  • Support student, parent, teacher, and admin accounts
  • Protect accounts from unauthorised access
  • Improve website and app performance
  • Understand how users interact with the platform
  • Detect and fix technical errors
  • Improve AI Tutor and learning features
  • Support safe and reliable access
  • Prevent fraud, abuse, or misuse
  • Maintain security and platform stability
  • Support communication and service improvement

Cookies help us provide a better and safer online learning experience.

6. Types of Cookies We May Use

New High Education may use the following types of cookies:

6.1 Strictly Necessary Cookies

These cookies are required for the website or app to work properly.

They may be used for:

  • Login and authentication
  • Account security
  • User session management
  • Access to student, parent, teacher, or admin areas
  • Protecting forms from misuse
  • Remembering security settings
  • Preventing unauthorised access

Without these cookies, important parts of the website or app may not function correctly.

These cookies do not require consent where they are essential for providing the service requested by the user.

6.2 Performance and Analytics Cookies

These cookies help us understand how users use the website or app.

They may collect information such as:

  • Pages visited
  • Features used
  • Time spent on the platform
  • Error messages
  • Device type
  • Browser type
  • General location information, such as country or region
  • How users move through the website or app

This information helps New High Education improve the platform, fix problems, and provide better learning services.

Where possible, analytics information may be collected in an aggregated or non-identifying form.

6.3 Functionality Cookies

Functionality cookies help the website or app remember user choices.

They may remember:

  • Login status
  • Preferred language
  • Display settings
  • Device preferences
  • Previously selected options
  • User dashboard preferences
  • Accessibility settings

These cookies improve convenience and make the platform easier to use.

6.4 Security Cookies

Security cookies help protect users and the platform.

They may be used to:

  • Detect suspicious login attempts
  • Prevent account misuse
  • Reduce spam or abuse
  • Protect forms and user sessions
  • Support fraud prevention
  • Maintain safe access to restricted areas
  • Help identify unauthorised activity

Security cookies are important for protecting students, parents, teachers, admins, and platform data.

6.5 Third-Party Cookies

Some cookies may be placed by trusted third-party services used by New High Education.

These may include services for:

  • Website hosting
  • App hosting
  • Authentication
  • Analytics
  • Error monitoring
  • Email or communication tools
  • Embedded media
  • Security tools
  • AI service support
  • Performance monitoring

Third-party cookies are controlled by the relevant third-party provider. New High Education does not fully control how third-party providers use their cookies, so users should review the privacy and cookie policies of those providers where applicable.

6.6 Advertising or Marketing Cookies

New High Education may use advertising or marketing cookies if we run campaigns to promote our educational services.

These cookies may help us:

  • Understand whether marketing campaigns are effective
  • Avoid showing repeated adverts unnecessarily
  • Measure engagement with educational adverts
  • Improve communication with interested users

New High Education will not use student data for unrelated third-party advertising.

Where required, marketing cookies may only be used with user consent.

7. Cookies and the NHE Tutor App

The NHE Tutor App may use cookies or similar technologies to support:

  • Student login
  • Parent login
  • Teacher login
  • Admin dashboard access
  • AI Tutor sessions
  • User settings
  • Security checks
  • Learning history continuity
  • Error detection
  • Platform performance
  • Account protection

If cookies or similar technologies are disabled, some app features may not work properly.

8. Cookies and Student Accounts

Cookies may be used to help students access their accounts safely.

For student users, cookies may support:

  • Secure login
  • Student session management
  • Returning to a learning activity
  • Protecting the account from unauthorised access
  • Detecting suspicious activity
  • Maintaining platform stability

Students should not try to delete or change cookies in a way that breaks account security. Younger students should ask a parent, guardian, teacher, or trusted adult for help with cookie settings.

9. Cookies and Parent, Teacher, and Admin Accounts

Cookies may also support parent, teacher, and admin access.

For parents, teachers, admins, and Super Admins, cookies may help:

  • Keep sessions secure
  • Prevent unauthorised dashboard access
  • Remember account preferences
  • Support role-based access
  • Protect student information
  • Detect suspicious activity
  • Maintain secure administrative functions

Because teacher and admin accounts may access sensitive information, users must take care when using shared or public devices.

10. Cookies and Offline Payments

New High Education does not currently process payments through the website or inside the NHE Tutor App.

All payments are made offline through approved Mobile Money or bank transfer channels.

Cookies are not used to collect Mobile Money PINs, bank passwords, full card details, or online banking credentials.

Users should never enter private payment credentials into the website or app unless New High Education officially announces a verified secure payment feature in the future.

11. Cookies and Personal Data

Some cookies may collect information that can be linked to a user account or device.

This may include:

  • Login session information
  • Device information
  • IP address
  • Browser information
  • Account activity
  • Platform usage data
  • Security logs
  • Preference settings

Where cookie data is treated as personal data, New High Education will handle it in accordance with its Privacy Policy, Data Protection Policy, and applicable data protection requirements in Ghana.

12. Managing Cookies

Users can manage cookies through their internet browser settings.

Most browsers allow users to:

  • View cookies
  • Delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear cookies when closing the browser
  • Receive alerts before cookies are stored
  • Manage permissions for specific websites

The exact steps depend on the browser and device being used.

Common browser settings can usually be found under areas such as:

  • Privacy
  • Security
  • Site settings
  • Cookies and site data
  • Clear browsing data

13. Disabling Cookies

Users may disable cookies, but doing so may affect how the NHE Tutor App or website works.

If cookies are disabled, users may experience:

  • Difficulty logging in
  • Repeated sign-in requests
  • Loss of saved preferences
  • Problems accessing student, parent, teacher, or admin areas
  • AI Tutor session issues
  • Reduced security protection
  • Some features not working properly

Strictly necessary cookies may be required for the platform to function.

14. Deleting Cookies

Users can delete cookies from their browser or device at any time.

After deleting cookies, users may need to:

  • Sign in again
  • Re-enter preferences
  • Reconnect sessions
  • Repeat certain security checks
  • Reconfigure some settings

Deleting cookies may help remove saved information from a shared or public device.

15. Shared or Public Devices

Users should be careful when using shared devices, such as computers in schools, internet cafés, libraries, or other public places.

Users should:

  • Avoid saving passwords on shared devices
  • Log out after using the platform
  • Clear cookies or browsing data if necessary
  • Avoid accessing admin or teacher accounts on unsafe devices
  • Avoid leaving accounts open
  • Report suspicious account activity immediately

Students should ask a parent, guardian, teacher, or trusted adult for help if they are unsure.

16. Cookie Consent

Where required, New High Education may display a cookie notice or consent banner.

This may allow users to:

  • Accept cookies
  • Reject non-essential cookies
  • Manage cookie preferences
  • Learn more about cookie use

Strictly necessary cookies may still operate because they are required for the website or app to function.

If a user continues to use the platform after seeing a cookie notice, New High Education may treat continued use as acceptance of cookies where legally appropriate.

17. Third-Party Websites and Links

The New High Education website or app may contain links to third-party websites, services, or platforms.

If users click third-party links, those websites may use their own cookies. New High Education is not responsible for cookies used by external websites.

Users should read the cookie and privacy policies of third-party websites before using them.

18. Updates to This Cookie Policy

New High Education may update this Cookie Policy from time to time.

Updates may reflect changes in:

  • Website features
  • App functionality
  • AI Tutor Systems
  • Analytics tools
  • Security tools
  • Third-party service providers
  • Ghanaian legal or data protection requirements
  • Cookie consent practices

Updated versions may be posted on the website, app, dashboard, or official communication channels.

Continued use of the website, app, or related services after updates are posted means that the user accepts the updated Cookie Policy.

19. Relationship With Other Policies

This Cookie Policy should be read together with:

  • Privacy Policy
  • Data Protection Policy
  • Terms and Conditions
  • Acceptable Use Policy
  • Student Code of Conduct
  • AI Tutor Use Policy
  • Child Protection and Safeguarding Policy
  • Parent and Guardian Policy
  • Teacher and Admin Code of Conduct
  • Payment and Refund Policy

Where there is a conflict between policies, New High Education will interpret them in a way that best protects student safety, privacy, platform security, lawful processing, and educational integrity.

20. Contact Information

For questions or concerns about this Cookie Policy, contact:

New High Education
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

21. Acceptance of This Policy

By using newhigheducation.com, the NHE Tutor App, or any related New High Education online service, users confirm that they have read, understood, and agreed to this Cookie Policy.