REGISTER AS STUDENT

NEW HIGH EDUCATION

PAYMENT AND REFUND POLICY

Effective Date: 15 May 2026
Organisation: New High Education
Platform: newhigheducation.app (NHE Tutor App)
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana

1. Introduction

This Payment and Refund Policy explains how New High Education handles payments, access activation, cancellations, and refund requests for the NHE Tutor App and related educational services.

New High Education currently does not process payments directly through the website or inside the NHE Tutor App. All approved payments are made offline using authorised payment methods such as Mobile Money and bank transfer.

By registering for or using a paid New High Education service, you agree to follow this Payment and Refund Policy.

2. Purpose of This Policy

The purpose of this Policy is to:

  • Explain how users make payments for New High Education services

  • Clarify that payments are not processed on the website or in the app

  • Provide guidance on payment confirmation and access activation

  • Explain when refunds may or may not be granted

  • Reduce payment disputes and misunderstandings

  • Protect students, parents, guardians, and New High Education from payment fraud

  • Provide a clear process for refund requests

3. Scope of This Policy

This Policy applies to all payments made for New High Education services, including but not limited to:

  • Student access to the NHE Tutor App

  • AI Tutor access

  • Subscription-based learning services

  • Registration or activation fees, where applicable

  • Renewal fees

  • Parent-linked student accounts

  • Special learning packages

  • School or group access arrangements

  • Any other paid educational service provided by New High Education

This Policy applies to students, parents, guardians, teachers, schools, organisations, and any person or body making payment for New High Education services.

4. No Online Payment on Website or App

New High Education does not currently accept or process payments through:

  • The NHE Tutor App

  • newhigheducation.com

  • Online checkout pages

  • In-app payment gateways

  • Debit card payment forms inside the app

  • Credit card payment forms inside the app

  • Website payment buttons

  • Automated subscription checkout systems

Users should not enter payment card details, bank details, mobile money PINs, or other financial credentials into the NHE Tutor App or website unless New High Education officially announces a verified and secure payment feature in the future.

5. Approved Offline Payment Methods

All payments must be made offline through payment methods officially approved by New High Education.

Approved payment methods may include:

  • Mobile Money

  • Bank transfer

  • Direct payment to an approved New High Education account

  • Other offline payment channels officially communicated by New High Education

New High Education will provide payment instructions directly to users, parents, guardians, schools, or organisations where payment is required.

Users must only make payment to the official payment details provided by New High Education.

6. Mobile Money Payments

Where Mobile Money is used, users must ensure that payment is made only to the official Mobile Money number or account name provided by New High Education.

Users are responsible for checking:

  • Correct Mobile Money number

  • Correct account name

  • Correct amount

  • Correct payment reference

  • Correct the student or parent details attached to the payment

After payment, the user may be required to send proof of payment to New High Education for verification.

Proof of payment may include:

  • Mobile Money transaction ID

  • Screenshot of payment confirmation

  • Name of sender

  • Phone number used for payment

  • Amount paid

  • Date and time of payment

  • Student name

  • Student ID or parent ID, where available

7. Bank Transfer Payments

Where bank transfer is used, users must ensure that payment is made only to the official bank account provided by New High Education.

Users are responsible for checking:

  • Correct bank name

  • Correct account name

  • Correct account number

  • Correct branch, where applicable

  • Correct amount

  • Correct payment reference

After payment, the user may be required to send proof of bank transfer to New High Education.

Proof of payment may include:

  • Bank transaction reference

  • Payment receipt

  • Screenshot of transfer confirmation

  • Name of sender

  • Amount paid

  • Date and time of payment

  • Student name

  • Student ID or parent ID, where available

8. Payment Reference

To help New High Education verify payments quickly, users should include a clear payment reference where possible.

The payment reference may include:

  • Student's full name

  • Student ID

  • Parent ID

  • Registered phone number

  • Service or package being paid for

Example:

NHE12345 – Kwame Mensah – AI Tutor Access

Failure to provide a clear reference may delay payment verification and account activation.

9. Payment Confirmation

Payment is not considered complete until New High Education has verified and confirmed receipt.

Submitting a screenshot or message does not automatically confirm the payment. New High Education may need to check its Mobile Money or bank records before activating access.

Payment confirmation may involve:

  • Checking transaction ID

  • Matching the payment amount

  • Matching the sender details

  • Matching the student or parent account

  • Confirming the payment date and reference

  • Checking that funds have been received successfully

Access will only be activated after successful payment confirmation and any required account approval.

10. Access Activation

After payment is confirmed, New High Education may activate the relevant service, subscription, or access level.

Access activation may depend on:

  • Successful registration

  • Correct payment amount

  • Payment verification

  • Student account approval

  • Parent or guardian verification, where applicable

  • Teacher or admin approval, where applicable

  • Compliance with New High Education policies

New High Education may delay activation if:

  • Payment cannot be verified

  • The payment amount is incorrect

  • Payment reference is missing

  • Registration details are incomplete

  • The account is under review

  • Suspicious activity is detected

  • Required approval has not been completed

11. Payment Errors

Users must carefully check payment details before sending money.

New High Education is not responsible for payments sent to:

  • Wrong Mobile Money numbers

  • Wrong bank accounts

  • Unauthorised persons

  • Fraudulent accounts

  • Personal numbers not approved by New High Education

  • Incorrect payment channels

Where a user sends money to the wrong number or account, the user is responsible for contacting the payment provider, bank, or recipient to resolve the issue.

New High Education will only recognise payments that are received into official New High Education payment channels.

12. Fraud Prevention

Users must not submit false payment claims or fake receipts.

Fraudulent payment activity includes:

  • Sending fake screenshots

  • Altering payment receipts

  • Claiming payment was made when it was not

  • Using another person’s payment without permission

  • Submitting a reversed or failed payment as successful

  • Attempting to obtain access without a valid payment

  • Paying into unofficial accounts and claiming access

Where suspected fraud is detected, New High Education may:

  • Refuse access

  • Suspend or terminate the account

  • Request further verification

  • Notify a parent, guardian, school, or organisation where appropriate

  • Report serious fraud to relevant authorities

13. Fees and Pricing

New High Education may charge fees for certain services, subscriptions, renewals, packages, or learning access.

Fees may vary depending on:

  • Service type

  • Subscription duration

  • Student level

  • Special package

  • School or group arrangement

  • Promotional offer

  • Administrative approval

  • Any agreed service plan

New High Education may change fees from time to time. Where possible, users will be informed of applicable fees before payment is made.

Payment of fees does not relieve the user of their responsibility to follow New High Education policies.

14. Subscription or Access Period

Where a payment covers a specific access period, the access will apply only for that period.

Examples may include:

  • Monthly access

  • Termly access

  • Annual access

  • Trial-to-paid access

  • Special package duration

  • School or group access period

Access may expire automatically at the end of the paid period unless renewed.

New High Education may send renewal reminders, but users remain responsible for renewing access on time if they wish to continue using paid services.

15. Renewal Payments

Users who wish to continue using paid services after expiry must make a renewal payment through approved offline payment methods.

Renewal access will only be activated after the renewal payment has been verified.

Failure to renew may result in:

  • Loss of access to paid features

  • Restriction of AI Tutor access

  • Account downgrade

  • Temporary suspension of paid services

  • Removal from certain learning packages

New High Education may retain basic account records for administrative purposes even where paid access has expired.

16. Failed, Reversed, or Incomplete Payments

New High Education may refuse, suspend, or withdraw access if:

  • Payment fails

  • Payment is reversed

  • Payment is disputed

  • Payment is incomplete

  • Payment is less than the required amount

  • Payment cannot be traced

  • Payment was made through an unauthorised channel

  • Payment was made using false or misleading information

If access has already been granted and the payment later fails, is reversed, or is discovered to be invalid, New High Education may immediately suspend access until the issue is resolved.

17. Cancellation of Paid Access

A user may request cancellation of paid access by contacting New High Education.

Cancellation means the user does not wish to continue using the paid service after the current access period or arrangement.

Unless otherwise agreed, cancellation does not automatically entitle the user to a refund for access already activated or used.

Requests for cancellation should be sent to:

admin@newhigheducation.com

The request should include:

  • Full name

  • Account email

  • Student ID or parent ID, where applicable

  • Payment reference

  • Service being cancelled

  • Reason for cancellation

18. Refund Policy

New High Education aims to handle refund requests fairly. However, because the NHE Tutor App provides digital educational access, refunds are not automatic.

A refund may be considered where:

  • A duplicate payment was made

  • Payment was made in error to an official New High Education payment channel

  • The wrong amount was paid, and the excess can be verified

  • Access was not activated due to a fault from New High Education

  • The user paid for a service that New High Education could not provide

  • A technical issue caused by New High Education prevented meaningful access for a significant period

  • New High Education agrees that a refund is fair in the circumstances

Refund decisions will depend on the facts of each case.

19. Non-Refundable Situations

Refunds may not be granted where:

  • Access has already been activated and used

  • The user simply changed their mind after payment

  • The user failed to use the service after access was provided

  • The user breached New High Education policies

  • The account was suspended due to misconduct

  • The payment was made to the wrong or unofficial number/account

  • The user provided incorrect registration details

  • Access was delayed because the user failed to provide proof of payment

  • Access was delayed because the payment reference was missing or unclear

  • The user expected a feature that was not promised by New High Education

  • Internet failure, device problems, or user-side technical issues prevented access

  • A school, parent, guardian, or sponsor paid on behalf of a student and later changed their mind after access was activated

20. Partial Refunds

New High Education may, at its discretion, offer a partial refund where it considers it fair.

Partial refunds may be considered where:

  • The user overpaid

  • Only part of the paid service was delivered

  • A service period was interrupted due to a fault from New High Education

  • New High Education agrees to end access early under special circumstances

Partial refunds are not guaranteed and will be assessed on a case-by-case basis.

21. Refund Request Process

To request a refund, contact:

Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

The refund request should include:

  • Full name of payer

  • Full name of student

  • Account email

  • Student ID or parent ID, where applicable

  • Mobile Money number or bank account used for payment

  • Amount paid

  • Date and time of payment

  • Transaction ID or bank reference

  • Proof of payment

  • Service paid for

  • Reason for refund request

New High Education may request additional information before making a decision.

22. Refund Verification

Before approving any refund, New High Education may verify:

  • Whether payment was received

  • Amount received

  • Date and time of payment

  • Sender details

  • Transaction ID

  • Whether access was activated

  • Whether the service was used

  • Whether any policy breach occurred

  • Whether the request is genuine

Refunds will not be processed where the payment cannot be verified.

23. Refund Method

Where a refund is approved, New High Education will normally refund through a reasonable payment method, which may include:

  • Mobile Money

  • Bank transfer

  • The same payment channel used by the payer, where possible

  • Another agreed offline method

Refunds will only be made to the original payer or another verified person authorised by the payer.

New High Education may deduct reasonable transaction charges, bank charges, Mobile Money charges, or administrative costs where applicable and lawful.

24. Refund Timing

Approved refunds will be processed within a reasonable period after verification.

Refund timing may depend on:

  • Mobile Money provider processing

  • Bank processing times

  • Verification of payer details

  • Internal approval

  • Accuracy of refund information provided

  • Public holidays or non-working days

  • Payment provider delays

New High Education is not responsible for delays caused by banks, Mobile Money providers, or incorrect refund details supplied by the user.

25. Chargebacks, Disputes, and Reversals

Where a user raises a payment dispute, reversal request, or complaint through a bank, Mobile Money provider, or other payment channel, New High Education may suspend the related account while the matter is being investigated.

If a payment is reversed after access has been granted, New High Education may:

  • Suspend access

  • Request repayment

  • Refuse future access

  • Recover outstanding fees where lawful

  • Take further action where fraud is suspected

26. Payment by Parents, Guardians, Schools, or Sponsors

Where payment is made by a parent, guardian, school, sponsor, or organisation on behalf of a student, New High Education may treat that payer as the person responsible for payment-related communication, unless otherwise agreed.

The payer is responsible for ensuring that:

  • The correct student details are provided

  • The correct service is selected

  • Payment is made to an official New High Education channel

  • Proof of payment is submitted where required

  • Renewal dates are monitored

Refunds, where approved, may be returned to the original payer.

27. School or Group Payment Arrangements

New High Education may enter into payment arrangements with schools, organisations, groups, or learning centres.

Such arrangements may include:

  • Group access

  • Bulk student registration

  • Termly payment

  • Annual payment

  • Custom learning packages

  • Special approval procedures

Where a written agreement exists between New High Education and a school or organisation, that agreement may apply in addition to this Policy. If there is a conflict, the written agreement may take priority for that specific arrangement.

28. Promotions and Discounts

New High Education may offer promotions, discounts, trial access, or special packages from time to time.

Promotional offers may be subject to conditions such as:

  • Limited time availability

  • Limited number of users

  • Specific student levels

  • Specific access period

  • Manual approval

  • Non-transferability

  • No cash alternative

New High Education may withdraw or change promotional offers at any time before payment is made.

29. Trials and Free Access

New High Education may offer trial, free, or limited access at its discretion.

Trial or free access may be:

  • Limited by time

  • Limited by feature

  • Limited by student level

  • Subject to approval

  • Withdrawn at any time

  • Converted to paid access only after offline payment confirmation

Trial access does not guarantee continued free use.

30. No Sharing or Transfer of Paid Access

Paid access is linked to the approved user or student account.

Users must not:

  • Sell paid access

  • Transfer access to another person

  • Share login details

  • Allow multiple unauthorised users to use one paid account

  • Use one student account for several unrelated students

New High Education may suspend accounts where paid access is shared or misused.

31. Service Interruptions

New High Education will try to keep the NHE Tutor App available and working properly.

However, refunds will not normally be granted for short service interruptions caused by:

  • Internet failure

  • User device problems

  • Power outages

  • Mobile network issues

  • Browser problems

  • Scheduled maintenance

  • Temporary cloud service issues

  • Events outside New High Education’s reasonable control

If a major service interruption caused by New High Education prevents meaningful access for a significant period, New High Education may consider an extension of access, credit, partial refund, or other fair remedy.

32. User Responsibility Before Payment

Before making payment, users should confirm:

  • The correct service or package

  • The correct fee

  • The correct payment method

  • The official payment number or bank account

  • The correct student details

  • The access period

  • Any applicable conditions

  • Whether the user agrees to this Policy

By making payment, the payer confirms that they understand the service being purchased and agree to this Payment and Refund Policy.

33. Changes to This Payment and Refund Policy

New High Education may update this Policy from time to time.

Changes may be made to reflect:

  • New payment methods

  • Updated fees

  • New subscription packages

  • Legal requirements

  • Operational changes

  • Security or fraud prevention measures

  • Changes in Mobile Money or bank processes

Updated versions may be posted on the website, app, dashboard, or official communication channels.

Continued use of the NHE Tutor App or payment for services after updates means the user accepts the updated Policy.

34. Contact Information

For payment confirmation, refund requests, or payment-related questions, contact:

New High Education
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal Address: P. O. Box GP 3686, Accra, Ghana
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326

35. Acceptance of This Policy

By making payment for any New High Education service, requesting account activation, using paid access, or continuing to use the NHE Tutor App after payment confirmation, the user confirms that they have read, understood, and agreed to this Payment and Refund Policy.