PRIVACY POLICY
NHE Tutor App / New High Education
Effective Date: 15th May 2026
Website: newhigheducation.com
App: newhigheducation.app (NHE Tutor App)
Contact Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
YOUR PRIVACY IS IMPORTANT TO NHE
New High Education understands that your privacy is important. We respect and value the privacy of every student, parent, teacher, administrator, and visitor who uses the NHE Tutor App, our website, and related services.
This Privacy Policy explains how New High Education collects, uses, stores, protects, and shares personal data when you use our platform. We will only collect and use your personal data in ways that are described in this Policy and in accordance with applicable laws in Ghana, including the Data Protection Act, 2012 (Act 843).
Please read this Privacy Policy carefully. By using the NHE Tutor App, our website, or any related service, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, you should stop using our services.
Our Privacy Promise
We promise:
- To keep your personal data safe and private
- Not to sell your personal data
- To use your data only for lawful educational, administrative, communication, and service-improvement purposes
- To give you reasonable ways to access, correct, update, or request deletion of your personal data
- To protect students’ information with extra care
1. Definitions and Interpretation
In this Privacy Policy, the following terms shall have the following meanings:
“Account” means an account created to access and use certain areas and features of the NHE Tutor App or website.
“App” means the NHE Tutor App provided by New High Education.
“Cookie” means a small text file placed on your device when you visit our website or use certain online features.
“Personal Data” means information about an individual who can be identified directly or indirectly from that information. This may include name, email address, telephone number, student ID, parent ID, school details, learning activity, device information, and other data provided through the NHE Tutor App.
“Processing” means any operation performed on personal data, including collection, recording, storage, use, sharing, updating, retrieval, deletion, or destruction.
“We”, “Us”, or “Our” means New High Education.
“You” or “User” means any person who accesses or uses the NHE Tutor App, website, or related services, including students, parents, teachers, administrators, and visitors.
2. About New High Education
The NHE Tutor App and website are owned and operated by:
New High Education
A company registered in Ghana under company number CS139872020
Registered address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Postal address: P. O. Box GP 3686, Accra, Ghana
Website: newhigheducation.com
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
3. What This Privacy Policy Covers
This Privacy Policy applies to your use of:
- The NHE Tutor App
- newhigheducation.com
- Student, parent, teacher, and admin portals
- AI tutor features
- Registration and login systems
- Educational content and learning tools
- Communication features connected to the platform
Our website or app may contain links to third-party websites or services. We are not responsible for how those third parties collect, use, store, or protect your data. We advise you to read the privacy policies of any third-party services before providing your information to them.
4. Your Rights Under Ghana Data Protection Law
Under Ghana’s Data Protection Act, 2012 (Act 843), individuals have rights relating to their personal data. These rights may include:
- The right to be informed about how your personal data is collected and used
- The right to request access to personal data we hold about you
- The right to request correction of inaccurate, incomplete, or outdated personal data
- The right to request deletion of personal data where appropriate
- The right to object to the use of your personal data for direct marketing
- The right to prevent processing that may cause unwarranted damage or distress
- The right to request that certain decisions are not made solely by automated processing where such decisions significantly affect you
- The right to complain if you believe your personal data has been misused
If you wish to exercise any of these rights, please contact us using the details in Section 16.
You may also contact the Data Protection Commission, Ghana, which is the official body responsible for data protection matters in Ghana.
5. Personal Data We May Collect
Depending on how you use the NHE Tutor App or website, we may collect some or all of the following information:
Student Information
- Full name
- Student ID issued by New High Education
- Email address
- Ghana mobile number
- School level, class, or programme
- Subject interests
- Learning activity within the app
- Questions submitted to the AI Tutor
- Tutor responses and learning history
- Parent or guardian connection details, where applicable
Parent or Guardian Information
- Full name
- Parent ID issued by New High Education
- Email address
- Ghana mobile number
- Relationship to student
- Linked student account information
- Communication preferences
Teacher and Admin Information
- Full name
- Email address
- Ghana mobile number
- Role or position
- School or organisation details, where applicable
- Account approval status
- Activity performed within the platform
General User and Technical Information
- Contact information such as email address and telephone number
- Login details and account status
- IP address
- Device type
- Browser type and version
- Operating system
- App usage logs
- Pages visited
- Features used
- Referring website or page
- Error reports and performance data
Payment or Subscription Information
Where payments are required, we may collect limited billing-related information. However, we do not intentionally store full credit card, debit card, or mobile money payment credentials on our own servers. Payments may be processed by approved third-party payment providers.
6. How We Use Your Data
We use personal data for the following purposes:
- To create and manage user accounts
- To verify student, parent, teacher, and admin access
- To provide access to the NHE Tutor App
- To deliver AI-powered educational support
- To personalise learning experiences
- To connect parents with approved student accounts
- To support teachers and administrators in their roles
- To respond to questions, support requests, and complaints
- To send important service messages
- To manage subscriptions, access permissions, or payment-related processes
- To improve app performance, safety, and user experience
- To prevent fraud, misuse, unauthorised access, or impersonation
- To maintain records required for administrative, legal, or operational purposes
- To send educational updates or marketing messages where permitted by law or where you have opted in
We will not send unsolicited marketing messages. Where marketing messages are sent, you may opt out at any time by using the unsubscribe option or contacting us directly.
7. Lawful Basis for Processing Your Data
We may process your personal data where:
- You have given consent
- Processing is necessary to provide our educational services
- Processing is necessary to manage your account
- Processing is necessary for communication with you
- Processing is necessary for legitimate educational, administrative, security, or operational purposes
- Processing is required by law or a competent authority
- Processing is necessary to protect the rights, safety, or interests of students, users, New High Education, or the public
For students and minors, we aim to apply additional care and may require appropriate parent, guardian, school, or administrative approval before full access is granted.
8. Student and Child Privacy
The NHE Tutor App is designed to support education. Because students may use the platform, we take student privacy seriously.
We may collect student information only for educational, identification, account-management, learning-support, safety, and administrative purposes.
We do not knowingly sell student data. We do not use student data for unrelated advertising purposes. We do not allow unauthorised persons to access student records.
Where a student is under the legal age required to give independent consent, a parent, guardian, school authority, or authorised administrator may be required to assist with registration, approval, or account management.
Parents or guardians may contact us to request access, correction, or deletion of their child’s personal data, subject to identity verification and any legal or administrative requirements.
9. AI Tutor Data
When you use the AI Tutor feature, you may submit questions, prompts, text, or learning-related information. This information may be processed to generate educational responses.
To protect your privacy:
- You should not submit unnecessary sensitive personal information into the AI Tutor
- We may use AI systems and service providers to process questions and generate responses
- We may review app usage to improve safety, quality, and educational accuracy
- We may store learning history where needed to support continuity and user experience
- We aim to limit access to AI Tutor data to authorised systems and personnel only
AI-generated educational responses are provided for learning support and should not replace professional instruction, official examination guidance, or teacher supervision.
10. Storing Your Data
We will not keep your personal data for longer than necessary for the purposes for which it was collected.
We may keep data for as long as:
- Your account remains active
- It is needed to provide the NHE Tutor App services
- It is required for educational or administrative records
- It is needed to resolve disputes or enforce our terms
- It is required by law, regulation, audit, or legal obligation
- It is necessary for security, fraud prevention, or service improvement
When personal data is no longer needed, we will take reasonable steps to delete, anonymise, or securely archive it.
Some data may be stored outside Ghana where we use trusted cloud, hosting, AI, email, analytics, or payment service providers. Where personal data is transferred outside Ghana, we will take reasonable steps to ensure that it is protected in a secure and lawful manner.
11. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
- Secure account login systems
- Role-based access control
- Restricted admin access
- Secure hosting and cloud infrastructure
- Data encryption where appropriate
- Monitoring for unauthorised access
- Regular review of security controls
- Staff or administrator access limitations
However, no online system can be guaranteed to be completely secure. You are responsible for keeping your login details private and for notifying us immediately if you suspect unauthorised access to your account.
12. Do We Share Your Data?
We do not sell your personal data.
We may share personal data only where necessary and lawful, including with:
- Approved staff, teachers, administrators, or support personnel
- Cloud hosting and database providers
- AI service providers used to power tutor responses
- Email or SMS communication providers
- Payment processing providers
- Analytics and performance monitoring providers
- Legal, regulatory, or governmental authorities where required
- Professional advisers such as lawyers, auditors, or accountants where necessary
Where third-party service providers process data on our behalf, we will take reasonable steps to ensure they handle personal data securely and only for authorised purposes.
We may also compile anonymised or aggregated statistics about app usage, learning patterns, traffic, and performance. Such information will not be used to personally identify you.
13. What Happens If Our Business Changes?
If New High Education expands, restructures, merges, transfers, or sells all or part of its business, personal data relevant to the transferred service may be transferred as part of that process.
Where this happens, the new owner or controlling party will only be permitted to use the personal data for the same or similar purposes described in this Privacy Policy, unless otherwise permitted by law or agreed with you.
14. How You Can Control Your Data
You may contact us to:
- Request access to your personal data
- Correct inaccurate or incomplete personal data
- Update your contact details
- Request deletion of your account or personal data, where applicable
- Opt out of marketing messages
- Ask questions about how your data is used
- Raise a privacy concern or complaint
We may need to verify your identity before acting on a request.
For student accounts, we may also need to verify the authority of a parent, guardian, school official, or administrator before making changes.
15. How You Can Access Your Data
You may request a copy of personal data we hold about you, where such data exists and where disclosure is permitted by law.
To make a request, please contact us at:
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Please make your request clear and include enough information to help us identify your account. We may request further information to confirm your identity before releasing any personal data.
16. Cookies and Similar Technologies
Cookies and similar technologies are small files or tools used to recognise your device, remember preferences, improve security, and understand how our website or app is used.
We may use cookies or similar technologies for:
- Login and account security
- Remembering user preferences
- Improving website and app performance
- Understanding how users interact with our services
- Detecting errors or technical issues
- Supporting analytics and service improvement
Some cookies are necessary for the website or app to function properly. Others may be optional, such as analytics or marketing cookies.
You can control or disable cookies through your browser settings. However, disabling some cookies may affect how certain features of the website or app work.
17. Types of Cookies We May Use
Strictly Necessary Cookies
These are required for the proper operation of our website or app. They may support login, security, account access, and basic functionality.
Performance and Analytics Cookies
These help us understand how users use our services, which pages are visited, and whether errors occur. This helps us improve the platform.
Functionality Cookies
These remember your preferences, such as language, login state, or display settings.
Third-Party Cookies
Some services we use, such as embedded content, analytics tools, payment providers, or communication tools, may place cookies or similar technologies on your device. We do not fully control third-party cookies, so you should review the privacy policies of those providers.
Advertising or Marketing Cookies
If used, these may help us understand the effectiveness of educational campaigns or promotional messages. We will use such tools only where lawful and appropriate.
18. Managing Cookies
You can enable, disable, or delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies, delete existing cookies, or receive alerts before cookies are placed.
Please note that if you disable cookies, some parts of our website or app may not work properly.
19. Contacting Us
If you have any questions about this Privacy Policy, your personal data, or how we protect your privacy, please contact us:
New High Education
Postal Address: P. O. Box GP 3686, Accra, Ghana
Registered Address: 399 Asafoatse Omanie Street, Kaneshie, Accra, Ghana
Email: admin@newhigheducation.com
WhatsApp/Telephone: (+233) 500 390 326
Website: newhigheducation.com
Please ensure that your message is clear, especially if you are requesting access to, correction of, or deletion of personal data.
20. Complaints
If you are not satisfied with how we handle your personal data or respond to your privacy request, you may contact the Data Protection Commission, Ghana.
We encourage you to contact us first so we can resolve the matter promptly.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example, when our services change or when legal requirements change.
Any changes will be posted on our website or made available through the NHE Tutor App. Your continued use of the NHE Tutor App or website after updates are posted means that you accept the updated Privacy Policy.
We recommend that you check this page regularly to stay informed about how we protect your personal data.
End of Privacy Policy